What are the key customer roles in an implementation project?

Short Answer
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Answer:

Key customer roles include:

  • Business Decision Maker
    Approves investment in new technologies.

  • Implementation Project Manager
    Ensures smooth execution, timelines, and coordination.

  • Business Experts
    Provide domain knowledge and validate processes.

  • Business Users
    End users who operate the system post go-live.

  • Developers
    Build integrations, extensions, and custom solutions.

  • Administrators
    Provide ongoing administrative and operational support.

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