Why should excessive customization be avoided in Dynamics 365 solutions?

Short Answer
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Answer:

Excessive customization:

  • Increases technical debt

  • Raises total cost of ownership (TCO)

  • Complicates upgrades and maintenance

  • Reduces system agility

Out-of-the-box (OOB) features are already optimized, supported, and upgrade-safe. Architects should guide customers toward OOB unless a strong business justification exists.

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