Why is the question “Why?” considered the most important question in discovery?

Short Answer
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Answer:

The “Why” question uncovers the real business need, not just the stated requirement.
For example:

  • Customer says: “We need a button here.”

  • Architect asks: “Why is that needed? What outcome are users trying to achieve?”

This approach:

  • Prevents unnecessary customization

  • Identifies better out-of-the-box solutions

  • Helps architects add business value instead of just delivering features

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