Why is the question “Why?” considered the most important question in discovery?
Short Answer
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Answer:
The “Why” question uncovers the real business need, not just the stated requirement.
For example:
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Customer says: “We need a button here.”
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Architect asks: “Why is that needed? What outcome are users trying to achieve?”
This approach:
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Prevents unnecessary customization
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Identifies better out-of-the-box solutions
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Helps architects add business value instead of just delivering features
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