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What does a Solution Architect actually do?

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Answer with Explanation

1️⃣ Understand customer needs

They talk to the customer and understand:

  • Business problems

  • Current processes

  • Future goals

👉 “What problem are you trying to solve?”

2️⃣ Design the right solution

They decide:

  • Which Dynamics 365 apps to use

  • Whether Power Platform is needed

  • How systems should integrate

  • What should be standard vs customized

👉 “This is the best way to solve your problem using Microsoft tools.”

3️⃣ Work with requirements

They:

  • Review business requirements

  • Validate if requirements are realistic

  • Convert business needs into technical direction

4️⃣ Perform Fit-Gap Analysis

This is very important 👇

  • Fit → Requirement is already supported by standard Dynamics/Power Platform

  • Gap → Requirement needs customization or workaround

👉 Helps avoid unnecessary customization and cost.

5️⃣ Work closely with the delivery team

Even though they don’t “click buttons”:

  • They guide developers and consultants

  • Review designs

  • Ensure best practices

  • Make sure the solution will work now and in the future