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A company receives 50,000 support requests per month. How would you design a Copilot solution?

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I would design the solution using:

  • Copilot Studio.
  • Generative AI knowledge sources.
  • Customer Service integration.
  • Power Automate automation.
  • Dataverse case management.
  • Live agent escalation.
  • Analytics and monitoring.
  • Enterprise security controls.

The objective would be to automate repetitive inquiries while ensuring seamless escalation for complex issues.