A company receives 50,000 support requests per month. How would you design a Copilot solution?

Question

Accepted Answer

I would design the solution using:

    
        Copilot Studio.
        Generative AI knowledge sources.
        Customer Service integration.
        Power Automate automation.
        Dataverse case management.
        Live agent escalation.
        Analytics and monitoring.
        Enterprise security controls.
    

    The objective would be to automate repetitive inquiries while ensuring seamless escalation for complex issues.

A company receives 50,000 support requests per month. How would you design a Copilot solution?

Answer with Explanation