Key customer roles include:
Business Decision Maker
Approves investment in new technologies.
Implementation Project Manager
Ensures smooth execution, timelines, and coordination.
Business Experts
Provide domain knowledge and validate processes.
Business Users
End users who operate the system post go-live.
Developers
Build integrations, extensions, and custom solutions.
Administrators
Provide ongoing administrative and operational support.
First read the answer fully, then try to explain it in your own words. After that, open a few related questions and compare the concepts. This method helps you remember the topic for a longer time and improves exam preparation.