Discover customer needs as a Solution Architect for Dynamics 365 and Microsoft Power Platform
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Table of Content:
- Question 1: What is the best one-line summary of customer discovery?
- Question 2: How do you identify inefficient business processes?
- Question 3: Why should automation not be applied immediately?
- Question 4: What is the relationship between success criteria and KPIs?
- Question 5: Why should success criteria be defined early?
- Question 6: What is an example of a measurable success criterion?
- Question 7: How do you convert pain points into requirements?
- Question 8: What are common enterprise customer pain points?
- Question 9: Why are APIs and connectors important?
- Question 10: What is the risk of assuming a solution will work in isolation?
- Question 11: Why should overlaps between business units be identified?
- Question 12: Why should future lines of business be discussed during discovery?
- Question 13: How does data quality affect user adoption?
- Question 14: Why is historical data important?
- Question 15: What are data integrity concerns?
- Question 16: Why is data location important in solution design?
- Question 17: What does “filling the gaps of pre-discovery” mean?
- Question 18: Why is connecting with all levels of the organization important?
- Question 19: How can a solution architect identify potential conflicts early?
- Question 20: Why can RFPs vary in detail?
- Question 21: Why is listening more important than talking?
- Question 22: What soft skills are most important during discovery?
- Question 23: How does good discovery reduce project failure?
- Question 24: What is the biggest responsibility of a Solution Architect during discovery?
- Question 25: Why is communication strategy critical in discovery?
- Question 26: What is the importance of executive demos?
- Question 27: Why is a pilot phase important?
- Question 28: Why is mobile vs non-mobile user identification important?
- Question 29: How would you handle bad data during migration?
- Question 30: What discovery challenges exist in global organizations like banks?
- Question 31: How should risks be handled after identification?
- Question 32: Why is a tight timeline a discovery risk?
- Question 33: How do regulatory requirements affect solution design?
- Question 34: What governance areas should be discussed early?
- Question 35: Why is governance important during discovery?
- Question 36: What risks can be identified from RFP analysis?
- Question 37: Why should customer-specific data definitions be documented?
- Question 38: Why is understanding industry terminology important?
- Question 39: What is the benefit of anonymous surveys?
- Question 40: What is job shadowing?
- Question 41: When are workshops useful?
- Question 42: What are different types of discovery techniques?
- Question 43: What are discovery meetings?
- Question 44: How can a solution architect add value beyond an RFP?
- Question 45: Why should you look beyond the RFP?
- Question 46: What is an RFP?
- Question 47: How does news about a company affect discovery?
- Question 48: Why are informal influencers important?
- Question 49: Who are stakeholders?
- Question 50: How does public information help during discovery?
- Question 51: What activities are done before the first customer meeting?
- Question 52: What are intangible customer needs?
- Question 53: How should a solution architect respond when a customer asks for a specific feature?
- Question 54: Why is asking “Why?” important during discovery?
- Question 55: Why is customer discovery an ongoing process?
- Question 56: Why is data important during discovery?
- Question 57: What data-related questions should be asked?
- Question 58: Why should lines of business be understood?
- Question 59: How do surveys help in customer discovery?
- Question 60: How would you summarize the discovery approach?
- Question 61: How does discovery help project success?
- Question 62: What is the biggest mistake in customer discovery?
- Question 63: How does discovery improve user adoption?
- Question 64: What is the role of a Solution Architect in discovery?
- Question 65: How should a solution architect communicate with executives vs users?
- Question 66: How does communication strategy help in discovery?
- Question 67: What risks can be identified during discovery?
- Question 68: Why is governance important in a project?
- Question 69: How can existing business processes be discovered?
- Question 70: Why should business processes be understood before automation?
- Question 71: Why are success criteria important?
- Question 72: How do you define success criteria?
- Question 73: What are customer pain points?
- Question 74: Why must existing applications be reviewed?
- Question 75: What is customer discovery?