You are configuring products in Dynamics 365 Supply Chain Management for a retailer that sells electronics and computers.
The retailer also provides in-house remote technical support, which is billed to customers on an hourly basis.
You need to configure the appropriate product type for the technical support service.
What should you configure?
This item tests the candidate's knowledge of configuring a Dynamics 365 Supply Chain Management product and delineating between a product item and a service.
The Service **** product type is used to describe service products. The technical support in the requirements is a service offering and the company is selling hourly labor to customers to troubleshoot issues. The Item **** product type is for products that are purchased, and you can use them for consumption, distribution, and resell, and you can include them in the production of manufactured (BOM) items. The Search name field is an optional secondary name field for products and released products which allows for quicker searching. The Vendor **** field is a lookup to the list of available suppliers. Since this is an in-house service offering and not an item, no vendor is required.
Concept of a product - Training | Microsoft Learn
Product identifiers - Supply Chain Management | Dynamics 365 | Microsoft Learn
Product information overview - Supply Chain Management | Dynamics 365 | Microsoft Learn