Q
You use Asset management in Dynamics 365 Supply Chain Management.
Your company receives devices for repair from external customers.
During the repair process, the customers are provided with a loan device.
You need to track the devices that are loaned to customers. The solution must minimize administrative effort.
Which form should you use to register the loan devices?
Question Info
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Explanation
The correct answer is Maintenance requests, because asset loans are registered in the context of a maintenance request for the customer's device. From the request, you can select a loan asset, enter the expected return date, and track the loaned device until it is returned. The Active asset loans page and the Asset loan page provide lists of existing or historical loans but do not allow new loans to be registered. The Assets form manages asset records but is not designed for customer loan tracking. Using maintenance requests minimizes administrative effort by centralizing both the repair and loan processes in one workflow.
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