Q
A company has a Microsoft Copilot Studio agent that handles sales and service requests. The agent can create customer cases in Dynamics 365 Customer Service and sales opportunities in Dynamics 365 Sales.
The company wants to validate an end-to-end scenario in which a user asks the agent to create a customer case and, in a later message in the same conversation, asks the agent to create a related sales opportunity by referencing the previously created case.
You need to implement an automated, repeatable test to validate that the agent correctly maintains context and completes the scenario across multiple user messages.
Which type of Copilot Studio Kit test should you use?
Question Info
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Explanation
Objective:
3.2 Manage the testing of AI-powered business solutions
What This Item Tests:
Recommend the process and metrics to test agents
Additional Reading:
Enhance agent testing with Copilot Studio Kit
Testing and tuning the orchestrated agent
Evaluate agents in Copilot Studio
Rationale:
Multi-turn tests validate that an agent maintains conversational context and correctly completes scenarios that span multiple user messages, making them appropriate for testing end-to-end flows across turns. Plan validation tests focus on tool selection within a single orchestrated plan, response match tests validate output text, and topic match tests validate routing rather than conversational continuity.
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