Q
A company uses Microsoft Dynamics 365 Customer Service and provides agents with a Copilot experience during live chats.
Policy and troubleshooting content is stored as unstructured documents in Azure Blob Storage, and agents must search across thousands of documents.
You need to recommend a RAG solution that supports semantic search, grounds responses in the latest and most relevant content, and runs on managed Azure services within a single Azure region.
Which combination of services should you recommend?
Question Info
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Explanation
Objective:
2.1 Design AI and agents for business solutions
What This Item Tests:
Propose Microsoft AI services for a given requirement
Additional Reading:
Select Azure PaaS solutions for AI
Choose an AI services technology
Rationale:
Azure AI Search provides scalable, semantic and vector‑based retrieval over large collections of unstructured documents, and Azure OpenAI generates grounded responses using the retrieved content. Together, they form the standard managed RAG architecture on Azure and support single‑region deployments. Azure Cosmos DB with vector search does not provide semantic ranking or large‑scale document indexing, Copilot Studio grounding does not replace a full retrieval engine, and Azure AI Services with Blob Storage and custom embeddings lack a managed search layer for semantic retrieval.
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