Q
A company has a Microsoft Copilot Studio agent integrated with Microsoft Dynamics 365 Customer Service telephony for inbound calls.
You need to enable Speech & DTMF and add the required voice system topics without rewriting existing topics or changing conversation logic.
What should you do in Copilot Studio?
Question Info
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Explanation
Objective:
2.2 Design extensibility of AI solutions
What This Item Tests:
Design agent behaviors in Copilot Studio, including reasoning and voice mode
Additional Reading:
Configure your test voice-enabled agent
Rationale:
Enabling Optimize for voice automatically activates Speech & DTMF support and adds the required voice system topics, while preserving existing conversation logic. Enabling the Telephony channel alone or modifying individual topics does not enable voice modality or required system behaviors.
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