Q
A company has Microsoft 365 Copilot licenses for all employees.
The company's sales team uses Microsoft Teams and Outlook and must remain within Microsoft 365 compliance controls.
You need to recommend an agent that can be managed centrally, shared across the entire sales team, perform multi-step actions, and integrate with a CRM system by using external APIs.
What should you include in the recommendation?
Question Info
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Explanation
Objective:
2.3 Orchestrate configuration for prebuilt agents and apps
What This Item Tests:
Propose Microsoft 365 agents for business scenarios
Additional Reading:
Choose between Microsoft 365 Copilot and Copilot Studio to build your agent
Rationale:
Copilot Studio is the appropriate choice for designing a department-wide agent that supports multi-step workflows and external API integrations, while remaining governed by Microsoft 365 compliance controls. Microsoft 365 Copilot Agent Builder and lightweight or personal agents do not support the required level of orchestration or integration.
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