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Introduction to Leadership Communication 1 Course Learning Objectives 2 How to Use This Course 3 Meaning of Leadership Communication 4 Why Communication Matters for Team Leads 5 Communication as a Core Leadership Skill 6 Role of Communication in IT and Agile Delivery Teams 7 Common Communication Mistakes by New Team Leads 8 Chapter Summary: Leadership Communication

Communication Styles for Different Team Situations 1 Why One Communication Style Is Not Enough 2 Direct and Assertive Communication 3 Supportive and Encouraging Communication 4 Empathetic Communication 5 Coaching Communication 6 Mentoring Communication 7 Collaborative Communication 8 Activity: Choose the Right Communication Style 9 Choosing Communication Style Based on Situation 10 Chapter Summary: Communication Styles for Different Team Situations

Communicating for Project Management 1 Communication in Project Delivery 2 Monitoring Project Progress 3 Assigning Tasks Clearly 4 Reviewing Schedule Adherence 5 Reviewing Quality Adherence 6 Being Sensitive to Team Needs 7 Controlling Style and Tone 8 Activity: Project Status Communication Practice 9 Communicating Dependencies and Blockers 10 Chapter Summary: Communicating for Project Management

Project Reporting and Stakeholder Updates 1 What Is Project Reporting? 2 Purpose of Project Reporting 3 Key Elements of a Project Report 4 Communicating Risks and Issues 5 Reporting Without Blame 6 Communicating with Clients 7 Communicating with Internal Leadership 8 Activity: Create a Weekly Project Report 9 Escalation Communication 10 Chapter Summary: Project Reporting and Stakeholder Updates

Giving Constructive Feedback 1 Meaning of Feedback 2 Why Feedback Is Important 3 Characteristics of Good Feedback 4 Factual vs Perception-Based Feedback 5 Using Neutral Tone 6 Encouraging Open Dialogue 7 Listening During Feedback Conversations 8 Appreciating Good Work 9 Feedback Framework: Situation, Behavior, Impact, Conversation 10 Activity: Rewrite Poor Feedback 11 Receiving Feedback as a Leader 12 Chapter Summary: Giving Constructive Feedback

Performance Discussions 1 What Is a Performance Discussion? 2 Purpose of Performance Discussions 3 Preparing for a Performance Discussion 4 Feedback Should Not Be a Surprise 5 Conducting the Discussion in the Right Environment 6 Making Feedback Specific and Quantitative 7 Appreciating Achievements 8 Discussing Development Areas 9 Creating an Improvement Plan 10 Activity: Performance Conversation Role Play 11 Documenting Agreements and Follow-Up Actions 12 Chapter Summary: Performance Discussions

Communicating Bad News 1 What Is Bad News in a Team Context? 2 Why Leaders Avoid Bad News 3 Speak Up Early 4 Be Accurate and Objective 5 Take Responsibility 6 Listen and Answer Questions 7 Say What Will Happen Next 8 Follow Through on Commitments 9 Activity: Difficult Message Practice 10 Communicating Bad News Without Damaging Trust 11 Chapter Summary: Communicating Bad News

Leadership Communication Scenarios 1 Scenario 1: Team Member Arrives Late to Meetings 2 Scenario 2: High Performer Shows Performance Dip 3 Scenario 3: Client Requests Resource Removal 4 Scenario 4: Team Member Has Personal Problem 5 Scenario 5: Conflict Between Two Team Members 6 Scenario 6: Project Delay and Quality Issues 7 Scenario 7: Performance Discussion for Role Change 8 Scenario 8: Communicating Project Scale-Down 9 Scenario 9: Team Member Resists Feedback 10 Scenario 10: Team Member Does Not Take Ownership 11 Scenario 11: Stakeholder Is Unhappy with Progress 12 Scenario 12: Team Morale Is Low 13 Scenario Discussion Format 14 Chapter Summary: Leadership Communication Scenarios 15 Final Reflection Activity

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Communicating with Clients

Rumman Ansari June 12, 2026 28 views Subject Details

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