Topics

88

Introduction to Leadership Communication 1 Course Learning Objectives 2 How to Use This Course 3 Meaning of Leadership Communication 4 Why Communication Matters for Team Leads 5 Communication as a Core Leadership Skill 6 Role of Communication in IT and Agile Delivery Teams 7 Common Communication Mistakes by New Team Leads 8 Chapter Summary: Leadership Communication

Communication Styles for Different Team Situations 1 Why One Communication Style Is Not Enough 2 Direct and Assertive Communication 3 Supportive and Encouraging Communication 4 Empathetic Communication 5 Coaching Communication 6 Mentoring Communication 7 Collaborative Communication 8 Activity: Choose the Right Communication Style 9 Choosing Communication Style Based on Situation 10 Chapter Summary: Communication Styles for Different Team Situations

Communicating for Project Management 1 Communication in Project Delivery 2 Monitoring Project Progress 3 Assigning Tasks Clearly 4 Reviewing Schedule Adherence 5 Reviewing Quality Adherence 6 Being Sensitive to Team Needs 7 Controlling Style and Tone 8 Activity: Project Status Communication Practice 9 Communicating Dependencies and Blockers 10 Chapter Summary: Communicating for Project Management

Project Reporting and Stakeholder Updates 1 What Is Project Reporting? 2 Purpose of Project Reporting 3 Key Elements of a Project Report 4 Communicating Risks and Issues 5 Reporting Without Blame 6 Communicating with Clients 7 Communicating with Internal Leadership 8 Activity: Create a Weekly Project Report 9 Escalation Communication 10 Chapter Summary: Project Reporting and Stakeholder Updates

Giving Constructive Feedback 1 Meaning of Feedback 2 Why Feedback Is Important 3 Characteristics of Good Feedback 4 Factual vs Perception-Based Feedback 5 Using Neutral Tone 6 Encouraging Open Dialogue 7 Listening During Feedback Conversations 8 Appreciating Good Work 9 Feedback Framework: Situation, Behavior, Impact, Conversation 10 Activity: Rewrite Poor Feedback 11 Receiving Feedback as a Leader 12 Chapter Summary: Giving Constructive Feedback

Performance Discussions 1 What Is a Performance Discussion? 2 Purpose of Performance Discussions 3 Preparing for a Performance Discussion 4 Feedback Should Not Be a Surprise 5 Conducting the Discussion in the Right Environment 6 Making Feedback Specific and Quantitative 7 Appreciating Achievements 8 Discussing Development Areas 9 Creating an Improvement Plan 10 Activity: Performance Conversation Role Play 11 Documenting Agreements and Follow-Up Actions 12 Chapter Summary: Performance Discussions

Communicating Bad News 1 What Is Bad News in a Team Context? 2 Why Leaders Avoid Bad News 3 Speak Up Early 4 Be Accurate and Objective 5 Take Responsibility 6 Listen and Answer Questions 7 Say What Will Happen Next 8 Follow Through on Commitments 9 Activity: Difficult Message Practice 10 Communicating Bad News Without Damaging Trust 11 Chapter Summary: Communicating Bad News

Leadership Communication Scenarios 1 Scenario 1: Team Member Arrives Late to Meetings 2 Scenario 2: High Performer Shows Performance Dip 3 Scenario 3: Client Requests Resource Removal 4 Scenario 4: Team Member Has Personal Problem 5 Scenario 5: Conflict Between Two Team Members 6 Scenario 6: Project Delay and Quality Issues 7 Scenario 7: Performance Discussion for Role Change 8 Scenario 8: Communicating Project Scale-Down 9 Scenario 9: Team Member Resists Feedback 10 Scenario 10: Team Member Does Not Take Ownership 11 Scenario 11: Stakeholder Is Unhappy with Progress 12 Scenario 12: Team Morale Is Low 13 Scenario Discussion Format 14 Chapter Summary: Leadership Communication Scenarios 15 Final Reflection Activity

No topics found for your search.

Table of Contents

Choosing Communication Style Based on Situation

Rumman Ansari June 12, 2026 41 views Subject Details

🔒 Please log in to unlock this course.