Q
A company has a Microsoft Dynamics 365 solution that spans Microsoft Dynamics 365 Sales and Dynamics 365 Customer Service.
The company has an Azure OpenAI agent that generates customer-facing responses in Dynamics 365 Customer Service. The responses must be available for downstream use in Dynamics 365 Sales.
You need to validate that this cross-app scenario works end-to-end before go-live.
Which type of test should you run?
Question Info
Choose the Best Option
Click any option to instantly check if you're correct.
Explanation
Objective:
3.2 Manage the testing of AI-powered business solutions
What This Item Tests:
Design end-to-end test scenarios of AI solutions that use multiple Dynamics 365 apps
Additional Reading:
Rationale:
End-to-end tests validate complete business scenarios across multiple applications, making them appropriate for confirming that an agent-generated response created in Dynamics 365 Customer Service can be successfully referenced in Dynamics 365 Sales. Process tests focus on individual workflows, unit tests validate isolated components, and UAT tests concentrate on business validation rather than technical verification of cross-app integration.
Share This Question
Challenge a friend or share with your study group.