Q
A company uses a Microsoft Copilot Studio agent in Microsoft Teams to create and update refund cases in Microsoft Dataverse and then run a legacy refund process on Azure virtual machines.
Credentials for the legacy system are stored in Azure Key Vault.
You need to ensure that refund execution runs as a predefined sequence of steps, supports high concurrency and large payloads, and is monitored independently from the conversation.
Which integration pattern should you use?
Question Info
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Explanation
Objective:
2.1 Design AI and agents for business solutions
What This Item Tests:
Design agents and agent flows with Copilot Studio
Additional Reading:Plan and design integration strategies
Use agent flows with your agent
Ticket management system with Copilot Studio agents
Rationale:
Agent flows support deterministic, multi-step execution with built-in monitoring, secure connection handling, and scalability for large data volumes and concurrent runs. Conversation-node HTTP calls and direct tool invocation are not designed for long-running or high-throughput integrations, and Bot Framework skills do not address the orchestration of backend business processes.
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