Q
A company uses Microsoft Dynamics 365 Customer Service with Copilot to answer case-related questions.
You need to add autonomous agents that can retrieve approved knowledge and invoke tools for limited-service actions. The solution must support centralized governance and monitoring in Azure and enable both no-code and code-first development with GitHub-based workflows, without managing infrastructure.
Which platform should you use?
Question Info
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Explanation
Objective:
2.1 Design AI and agents for business solutions
What This Item Tests:
Design task agents
Additional Reading:
Build agents, your way
Process to build agents across your organization
Rationale:
Foundry Agent Service provides fully managed agent hosting in Azure with built-in governance, monitoring, RBAC, and support for both no-code and code-first development workflows. Copilot Studio alone does not meet the advanced code-first and centralized hosting requirements, Machine Learning requires infrastructure management, and the Microsoft 365 Agents SDK alone does not provide a managed agent platform.
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