AB-100: Agentic AI Business Solutions Architect › Practice Assessment for Exam AB-100: Agentic AI Business Solutions Architect › Question #26638
Single Choice Moderate

Q

You have Microsoft 365 Copilot deployed to employees. Approved customer support procedures are stored in Microsoft SharePoint Online, and case management is handled by using Microsoft Dynamics 365 Customer Service.

The Customer Support team requires an AI experience that meets the following requirements:

  • Answers policy and process questions by using only approved SharePoint content
  • Summarizes the latest procedures

You need to recommend an approach that reduces support escalations and meets the requirements.

What should you recommend?

ID: #26638 Practice Assessment for Exam AB-100: Agentic AI Business Solutions Architect 4 views
Question Info
#26638Q ID
ModerateDifficulty
Practice Assessment for Exam AB-100: Agentic AI Business Solutions ArchitectTopic
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  • A Use Microsoft 365 Copilot only and instruct users to paste policy text into chat. ✔ ✖
  • B Fine-tune a custom model in Microsoft Foundry by using SharePoint content and deploy the model without Copilot Studio. ✔ ✖
  • C Build a standalone Microsoft Copilot Studio agent that can access information outside the agent’s knowledge sources and publish the agent to a website. ✔ ✖
  • D Extend Microsoft 365 Copilot with a Copilot Studio agent that uses SharePoint as a knowledge source and an action to create cases in Dynamics 365 Customer Service. ✔ ✖
Correct Answer

Explanation

Objective:

1.2 Design overall AI strategy for business solutions

What This Item Tests:

Design the strategy for building AI and agents in business solutions

Additional Reading:
Overview - Microsoft Copilot Studio | Microsoft Learn
Overview - Microsoft Copilot Studio | Microsoft Learn

Plan your Copilot Studio projects, an overview - Microsoft Copilot Studio | Microsoft Learn
Implement your Copilot Studio projects, an overview - Microsoft Copilot Studio | Microsoft Learn
AI innovation and platform

Rationale:

Extending Microsoft 365 Copilot with a Copilot Studio agent enables responses to be grounded exclusively in approved SharePoint content, while adding governed actions to create cases in Dynamics 365 Customer Service, directly supporting the support workflow and reducing escalations. A standalone agent that accesses information outside the agent's knowledge sources violates the grounding requirement, fine-tuning a custom model is unnecessary and less flexible for frequently updated procedures, and relying on out-of-box Copilot does not ensure grounding or workflow integration.

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