AB-100: Agentic AI Business Solutions Architect › Practice Assessment for Exam AB-100: Agentic AI Business Solutions Architect › Question #26657
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Q

A customer support company plans to introduce an AI assistant to reduce the average handling time (AHT) for Microsoft Dynamics 365 Customer Service.

A pilot shows that Microsoft 365 Copilot can reduce the AHT if agents can access internal Microsoft 365 content and a third-party knowledge base.

You need to evaluate the solution during a 12-month period by using ROI criteria that capture the total cost of ownership (TCO) and support a build/buy/extend decision.

Which ROI criteria set should you use?

ID: #26657 Practice Assessment for Exam AB-100: Agentic AI Business Solutions Architect 5 views
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#26657Q ID
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Practice Assessment for Exam AB-100: Agentic AI Business Solutions ArchitectTopic
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  • A Include only qualitative benefits and exclude time-based savings. ✔ ✖
  • B Include only one-time implementation costs and exclude ongoing operations. ✔ ✖
  • C Include only labor savings from the reduced AHT and exclude licensing and operational costs. ✔ ✖
  • D Include productivity benefits and include costs for licensing, implementation, and ongoing operations. ✔ ✖
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Explanation

Objective:

1.3 Evaluate the costs and benefits of an AI-powered business solution

What This Item Tests:

Analyze whether to build, buy, or extend AI components for business solutions

Additional Reading:Summary
Adopt, extend and build Copilot experiences across the Microsoft Cloud

Rationale:

A complete ROI analysis must include measurable productivity benefits along with all the relevant costs, including licensing, implementation effort, and ongoing operations. Focusing on only savings, only one-time costs, or only qualitative benefits does not provide a complete TCO-based evaluation.

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